WHAT YOU WILL LEARN
- Learn what award winning customer service looks like
- Discover who your customers are and how you can best serve them
- Learn what motivates customers and the best way to appeal to them
- Learn how you can capitalize on consumer expectations
- Learn to motivate and reward the people on your service rep team
- Discover how to deal with upset customers and the steps to take when you face a difficult customer
- Cultivate better service by learning how to choose the right team members
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